Privacy Policy
Who we are
Rise 'N' Reach ("RiseWell," "we," "us") operates RiseWell, an anonymous wellness check-in tool for teens, made available through community centers. This policy explains what information RiseWell collects, what it does not collect, and how information is used.
The short version
- Teens who use the check-in never create an account and are never asked for their name, email, phone number, or any other identifying information.
- We do not track individual teens across visits. There is no login, no cookie-based tracking, and no device fingerprinting for the check-in itself.
- Community center staff see only group trends, never an individual teen's answers, and only once at least 10 check-ins exist for a group, to prevent anyone from being individually identified.
- Every teen who completes a check-in sees the same safety resources at the end, regardless of their answers. There is no question that screens for suicide or self-harm risk, and nothing about a teen's individual situation is ever transmitted to us or seen by staff.
Information collected from teens using the check-in
When a teen completes a RiseWell check-in, the following is sent to our servers:
| Data point | What it is | Why we collect it |
|---|---|---|
| Site code | A code identifying which community center the check-in belongs to | Lets us show center-specific resources and lets staff see trends for their own center only |
| Wellness scores | Numeric scores (0 to 4) across categories like stress, sleep, school pressure, and social connection, based on multiple-choice answers | The basis for aggregate trend reporting and resource matching |
| Date | The calendar day the check-in happened, not a precise timestamp | Allows trends over time without pinpointing exactly when someone checked in |
| Age range (optional) | A broad age bracket the teen selects, or left blank | Lets staff understand trends across age groups |
| Custom question answers (optional) | Answers to any additional multiple-choice questions a specific community center has chosen to ask | Lets individual centers gather info relevant to their own programs |
That is the complete list. We do not collect a teen's name, email address, phone number, school, precise location, device identifier, or IP address in connection with a check-in.
How we handle safety and crisis support
RiseWell does not ask teens a screening question about suicide, self-harm, or safety. Every teen who completes a check-in sees the same safety message and crisis resources on their results screen, regardless of how they answered anything else. This design was developed with input from a child mental health professional, based on the principle that RiseWell cannot offer clinical follow-up or risk assessment, so it should not pose a clinical screening question either. A "Get help now" button, offering the same resources, is also visible on every screen of the app at all times.
Because no answer determines what a teen sees, there is nothing related to safety or crisis risk in the data that reaches our servers or that staff can see.
What we deliberately do not collect
- No accounts or logins for teens.
- No cookies, analytics, or advertising trackers of any kind on the check-in flow.
- No IP address is retained in connection with a check-in submission.
- No free-text fields anywhere in the teen-facing check-in, every question is multiple-choice.
How we use check-in information
Check-in information is used only to produce aggregate statistics for the community center associated with a given site code, for example, what percentage of check-ins this month indicated elevated stress. To protect anonymity, any group with fewer than 10 check-ins is automatically excluded from every report, so no individual response can be isolated or inferred, even indirectly.
We do not sell, rent, or share check-in data with third parties, advertisers, or data brokers. We do not use check-in data to build individual profiles of any teen.
Information collected from community center staff
Staff who use the RiseWell dashboard create an account using an email address and password, so that access to their center's aggregate data can be limited to their own organization. Staff accounts are used only to authenticate dashboard access and to manage that center's settings. Staff email addresses are not shared with third parties.
Children's privacy
RiseWell is intentionally designed so that no personal information, as defined under the Children's Online Privacy Protection Act (COPPA), is collected from any teen using the check-in, regardless of age, including children under 13. Because we do not collect personal information from children, RiseWell does not require the verifiable parental consent mechanisms that apply to services which do collect such information.
Community centers offering RiseWell to their members remain responsible for their own policies around minors' use of technology at their facility, including any consent practices they choose to apply locally.
Data retention
Check-in records are retained to support ongoing aggregate trend reporting for community centers. Because no identifying information is ever attached to a check-in, a retained record cannot be linked back to a specific teen. A community center may contact us to request that its site's historical check-in data be deleted.
Security
RiseWell is built with security controls appropriate to the sensitivity of the population it serves, including encrypted connections (HTTPS) throughout, strict server-side access controls, and no exposed credentials. A separate Data Security Sheet is available on request describing these controls in more detail.
Changes to this policy
If this policy changes in a way that affects what information is collected or how it's used, we will update the effective date above and, where appropriate, notify partner community centers directly.
Contact us
Questions about this policy or about data associated with a specific community center can be directed to rishabanand@westminster.net.